TABLE OF CONTENTS

• Stripe as payment provider
  • Where to set up payment integration details in Moder
• Booking.com integration
  • Important notes about Booking.com pricing
• Airbnb integration instructions
  • Important notes about Airbnb pricing
  • Airbnb and iCal integration
  • Key points about Airbnb iCal integration:
• Expedia integration instructions
  • Important notes about Expedia pricing
• Cottage Finland (Mökkivuokra) integration
• Locking integrations
  • General instructions for managing bookings with lock integration
  • Fisplay integration
  • ILOQ integration
  • Remotelock integration
  • Rollock integration
  • TaskTouch integration
  • YALE lock integration
• Venuu connection with iCal
• Restolutionin integration
  • Instructions for handling room bills with Restolution

Stripe as payment provider

These details are typically discussed during the first training session, but since onboarding processes may vary, ensure at this point that the credentials and contract with Stripe have been ordered.

If this hasn’t been done yet, place an order by emailing onboarding@moder.fi or support@moder.fi if you have already completed your onboarding process.

Let us know that you would like us to order Moder specific Stripe account for you. In return, we will send you a link for ordering Stripe account. Please note that you need to set up your Moder specific Stripe account through the link we send you in order it to work properly with Moder.

Note! Orders for payment providers must be made through Moder to access Moder’s contract pricing.

Where to set up payment integration details in Moder

You can configure your Stripe account ID in Moder under Settings > Integrations. Note that we also ensure from our end that the correct Stripe account ID is entered to your Moder after getting a notification that your Stripe account is complete.

Booking.com integration

If you want to list your accommodations on Booking.com, the integration can be done in Moder via the Beds24 channel manager. Once set up, all reservations from Booking.com will flow directly into Moder, and Booking.com will fetch availability and pricing directly from Moder.

Please note that your Moder structure and the room categories you want to sell must exactly match the categories listed on Booking.com. Ensure that the properties listed on Booking.com are built the same way as in Moder, or update them to match.

Important! Do NOT create a Beds24 account yourself - this will be handled by the Moder team.

Process steps:

1. Create the desired room types/properties in your Booking.com channel management account if they don’t already exist.
2. Download and complete this Excel file: Room mappings for Moder x Booking_EN.xlsx
   • Instructions for filling out the Excel are included within the file.
3. Contact Moder’s onboarding team or support services at support@moder.fi and inform them that you want to activate the Booking.com sales channel. Attach the completed room mapping Excel.
4. Please remember to add the Connectivity Provider on Booking.com extranet to Beds24. This is essential so that we can begin the integration.
5. Sales will open automatically on Booking.com once the integration is complete.

The Moder team will confirm when the integration is ready. After that, Booking.com will fetch availability and pricing directly from Moder.

It is also important to check Booking.com-account for room prices to ensure everything looks correct after the integration is complete.

Note! Please ensure you have added Beds24 as a connectivity provider in Booking.com extranet. We will be able to assist you with the integration only after this is done.

Important notes about Booking.com pricing

Note! Please make sure that if you have closed dates on Booking.com, you have also closed the same dates in Moder. Due to the integration, closures set on Booking.com will disappear, as they will now be managed from your Moder system.

• If you use the Per Occupancy Pricing model with Booking.com, the extra person fee can only be set per night. It is not possible to set an extra person fee per booking.

• Currently, extra person fees for children are not transmitted to Booking.com.

• If you have configured price changes based on the length of stay in Moder's base pricing (e.g., a 10% discount for stays of three nights or more), these rules will not automatically transfer to Booking.com. Instead, they must be configured separately in your Booking.com channel management settings.

• Actual price rules set in Moder will also transfer to Booking.com. Additionally, Moder allows you to create price rules that apply exclusively to external booking channels.

• When updating prices or price rules in Moder, remember to click the "Update rates to sales channels" button in the top-right corner of the Pricing section in Moder. This ensures faster updates to booking channels (usually within a few to several minutes, depending on the channel).

• Moder sends prices to Booking.com one year into the future.

Airbnb integration instructions

If you want to list your room categories on Airbnb, your Airbnb account can be integrated with Moder through Beds24 channel management. After the integration, all bookings from your Airbnb account will be automatically synced with Moder, and Airbnb will pull availability and pricing directly from Moder.

Please note that the structure in Moder must match the structure you've created in Airbnb for properties and rooms - these must correspond, or we cannot create the integration. Basically this means that each room category in Moder must have a corresponding listing in Airbnb.

NOTE! Do NOT create a Beds24 account yourself - the Moder team will handle this for you.

Process steps

1. Create the desired listings on your Airbnb account.

2. Contact Moder Support (support@moder.fi) or the onboarding team and inform them that you wish to enable Airbnb integration. We will need a list of the room categories to be added, including the room category's name in Moder and its corresponding name or listing ID in Airbnb (this will help match the properties later).

3. Moder Support will send you instructions by email on how to link your Airbnb account to the Beds24 account. Please confirm via email once you've completed the linking process.

4. Once your Airbnb account is linked to the Beds24 account, we will complete the integration.

5. We will confirm when the integration is complete. Afterward, please check your Airbnb account to ensure the synchronization (prices and availability) appears correct.

6. You should be still able to manage length of stay discounts (e.g. a weekly discount) and possible extra fees (e.g. cleaning or pet fee) through your Airbnb account.

Note: Moder sends prices to Airbnb one year into the future.

Important notes about Airbnb pricing

• If you use the Per Occupancy Pricing model with Airbnb, the extra person fee can only be set per night. It is not possible to set an extra person fee per booking.

• We configure the integration so you can continue managing any additional charges specific to Airbnb (e.g., pet fees or cleaning fees) directly from your Airbnb account. After the integration, please ensure that any additional services remain bookable on Airbnb as desired.

• The integration is also set up to allow you to manage discounts based on the length of stay (e.g., weekly discounts) directly from your Airbnb account. After the integration, please check that your desired discounts are still active on Airbnb. If you are unable to manage stay-based discounts on Airbnb after the integration, please contact us.

• When updating prices or price rules in Moder, remember to click the "Update rates to sales channels" button in the top-right corner of the Pricing section in Moder. This ensures faster updates to booking channels (typically within a few to several minutes, depending on the channel).

Airbnb and iCal integration

Airbnb can also be connected to Moder using iCal. This option might be suitable, for example, if properties on Airbnb need to remain on a request-to-book setting (which is not possible with a direct integration) or if the Airbnb account is managed by someone who does not have access to Moder's pricing management (e.g., the property owner in a sublet scenario).

With iCal integration, we require the "Export Calendar" link from your Airbnb account, which will be added to the Beds24 account. Similarly, we will provide you with the "Airbnb Import Calendar (Inventory)" link from Beds24, which needs to be added to your Airbnb account.

Key points about Airbnb iCal integration:

• Pricing does not transfer from Moder to Airbnb; pricing must still be managed in Airbnb. However, note that even though pricing is managed on Airbnb, a pricing setup must exist in Moder for the correct availability to be updated.

• Although pricing is not transferred from Moder to Airbnb, room categories must still have prices created in Moder. Otherwise, availability cannot be updated. Ensure that pricing is set up in Moder before proceeding with iCal integration.

• Booked dates are transferred from Airbnb to Moder as bookings, and Airbnb pulls availability directly from Moder's booking calendar, but with some limitations:

  • Only confirmed bookings are transferred from Airbnb to Moder; pending requests do not block dates in Moder's calendar.
  • Closed dates do not transfer from Airbnb to Moder. To block dates from being sold, it’s best to create an out-of-order booking directly in Moder's calendar.

For a seamless iCal integration, please ensure all required pricing and availability settings are properly configured in Moder before beginning the process.

Please note that even though iCal integration with Airbnb in technically possible, it is never as reliable as proper XML-integration. Hence, we always recommend proceeding with the proper XML-integration whenever possible.

Expedia integration instructions

If you want to list your room categories on Expedia, the integration can be set up with Moder through Beds24 channel management. Once completed, all bookings from Expedia will flow directly into Moder, and Expedia will pull availability and pricing directly from Moder. 

Process steps:

• Create the desired room categories in your Expedia channel management account if they are not already set up.

• Download and complete the Room mappings for Moder x Expedia_EN.xlsxfile.

  • Instructions for filling out the Excel file are provided within the file.

• Contact Moder Support (support@moder.fi) or the onboarding team to inform them that you wish to enable the Expedia sales channel. Send the completed room mapping Excel file along with your request.

• Please change the Connectivity Provider in your Expedia channel management to Beds24.
• We strongly recommend temporarily closing sales on Expedia until you receive confirmation that the integration is complete. This helps avoid the risk of double bookings while Moder and Expedia are not yet fully connected via Beds24.

• Once the integration is complete, we will confirm it with you. After that, Expedia will pull availability and pricing directly from Moder.

Important notes about Expedia pricing

• If you use the Per Occupancy Pricing model with Expedia, the extra person fee can only be set per night. It is not possible to set an extra person fee per booking.

• Extra person fees for children are not currently transmitted to Expedia.

• If your room category's base pricing in Moder includes adjustments based on the length of stay (e.g., a 10% discount for stays of three nights or more), these rules will not transfer directly to Expedia. You will need to configure them separately in your Expedia channel management.

• Actual price rules set in Moder will also transfer to Expedia. Additionally, you can create price rules in Moder that apply exclusively to external booking channels (refer to the detailed pricing instructions in Moder).

• When updating prices or price rules in Moder, remember to click the "Update rate's to sales channels" button in the top-right corner of the Pricing section in Moder. This ensures faster updates to booking channels (typically within a few to several minutes, depending on the channel).

• Moder sends prices to Expedia one year into the future.

Cottage Finland (Mökkivuokra) integration

Follow these steps

• Contact Cottage Finland (Mökkivuokra) and let them know you would like to start using their service
• Let them know that you are using Moder platform and would like to integrate your Cottage Finland account with Moder
• Once the contract is drafted with Mökkivuokra, they will contact our support to ask us for integration
• After the request from Mökkivuokra, our customer care will request our tech team to do the connection
• We will confirm Mökkivuokra once the connection is active from our side

Please note that essentially Mökkivuokra will then direct the end customer to finish their booking through your Moder webshop. Hence, the same prices will apply to Mökkivuokra customers as for your own webshop bookings.

Locking integrations

General instructions for managing bookings with lock integration

Creating a booking 

When a booking is made via the webshop or added manually in Moder, a PIN code is automatically generated for the booking. The PIN code is visible in three places:

• The booking preview view
• The booking Edit view
• The GuestApp page for the customer when the check-in time begins

Cancelling a booking

If a booking is cancelled, Moder disables the PIN code by removing the booking from the lock system (all lock systems). Note that if a room-specific PIN code is set, it will still appear on the cancelled booking.

Changing the duration of a booking in the same property

If the booking duration is modified, the updated duration is automatically reflected in the lock system (all lock systems), and the PIN code remains the same.

Transferring a booking to another property

When a booking is moved to another room or room category, the outcome depends on the lock system:

• TaskTouch system: Booking details are updated in TaskTouch automatically, and no action is needed in Moder.
• Other lock manufacturers (Rollock, iLOQ, Remotelock, Fisplay, Ratna):The booking is removed from the lock system, and the PIN code is deleted.
  • To generate a new PIN code for the new room, the booking must be reopened and saved again in Moder.

Sending PIN codes via SMS

To enable automatic sending of door codes via SMS, the Scheduled SMS feature must be activated in Moder.

• Activate this feature by navigating to Customers → Scheduled Messages in Moder.
• For more details, refer to the Customer Communication course.

Setting PIN codes in room details

A PIN code can be manually assigned to a room in the Units section, making it the default code for all bookings in that room. However, if lock integration is enabled, the lock system's generated PIN code will override the default PIN and appear on the booking.

Fisplay integration

Currently, integration with Fisplay is available only for the Salto Space product family.

To enable this integration:

• Contact Us:

  • If you're in the onboarding phase, reach out to us at onboarding@moder.fi.
  • If you're an existing user, contact our support team at support@moder.fi.

• Follow Instructions:

  • After reaching out, you'll receive specific instructions. Please follow them carefully to complete the integration process.

ILOQ integration

Instructions for enabling this integration 

To initiate the integration, we require the following details to fetch the room-specific Calendar Data Title IDs via the API. These IDs will be retrieved by Moder's tech team.

You can usually obtain the following information from your local lock vendor, who installed the locks. Please ensure the lock vendor carefully follows the instructions in the file Moder x ILOQ - Integration User guide.pdf

• Username 
• Password
• URL 
• Customer Code  (also referred to as Service Code )

Collect the required information from your lock vendor. Send the information to us at onboarding@moder.fi or support@moder.fi. Wait for further instructions. We will notify you when the integration is ready for testing. 

Need help?

If you're unsure about any step, contact us:

• Onboarding phase: onboarding@moder.fi
• Existing users: support@moder.fi

Remotelock integration

Remotelock supports the integration of locks such as Yale. However, always confirm with Remotelock first that your lock model is compatible with their system.

Steps to enable the integration:

1. Determine the PIN code length:

   • Check how many digits your lock model's PIN code requires.
   • Verify this information carefully in the Remotelock portal to ensure it matches both Moder and Remotelock settings.

2. Request API Access whitelisting:

   • Contact Remotelock support at apisupport@remotelock.com to request whitelisting for API Access on your Remotelock account.

3. Obtain Client ID and Client Secret:

   • Once Remotelock confirms that your account has been whitelisted, retrieve your Client ID and Client Secret from the Remotelock Developer Portal.
   • Send these details to us via email.

4. Provide lock IDs:

   • We will fetch the lock IDs from your Remotelock account for the integration. For this, we will need your Remotelock credentials.
   • Please email your credentials to us securely.

5. Integration completion:

   • We will notify you once the integration is complete and ready for testing.

Need assistance?

If you need help at any step, contact us:

• Onboarding phase: onboarding@moder.fi
• Existing users: support@moder.fi

Rollock integration

Instructions for enabling the Rollock integration

1. Contact us:

   • If you're in the onboarding phase, email onboarding@moder.fi.
   • If you're an existing user, contact support@moder.fi to request the Rollock integration.

2. Follow the instructions:

   • After contacting us, you'll receive specific instructions. Please follow them carefully to complete the integration process.

TaskTouch integration

Instructions for enabling the Rollock integration 

1. Contact us:

   • If you're in the onboarding phase, email onboarding@moder.fi.
   • If you're an existing user, contact support@moder.fi to request the Rollock integration.

2. Follow the instructions:

   • After contacting us, you'll receive specific instructions. Please follow them carefully to complete the integration process.

YALE lock integration

We can currently support YALE locks through the Remotelock integration. If you wish to integrate YALE locks with Moder, please contact first Remotelock and open a platform with them. After that, we can help you to integrate the locks via the Remotelock panel. 

Venuu connection with iCal

Follow these steps

It is possible to integrate Moder with Venuu using iCal.

If you wish to enable this connection, please contact our support team at support@moder.fi or the onboarding team at onboarding@moder.fi. We’ll guide you through the setup process. ?

Please note that Venuu integration can be currently conducted only to accommodation type products (activity products are not currently supported).

Restolutionin integration

Restolution is a Finnish POS system designed for the HoReCa industry. It can be integrated with Moder to allow the transfer of room bills to Moder and to specific customer rooms.

Steps to enable the integration:

1. Contact Restolution:

   • Inform Restolution that you would like to integrate their system with Moder.

2. Restolution provides API details:

   • Restolution will send the necessary API details and password to Moder’s support team.

3. Moder sets up the connection:

   • Moder’s support team will configure the integration in your Moder system using the provided details.

4. Confirmation:

   • We will notify you once the connection is ready and operational.

Instructions for handling room bills with Restolution

Purchasing to a room bill in Restolution:

1. Select products:

   • Choose the items to be purchased on the POS system.

2. Go to the payment methods view:

   • The cashier navigates to the payment methods screen.

3. Choose a room bill option:

   • Room bill by name:
     • The cashier starts typing the paying customer’s name.
     • The system displays open rooms matching the entered letters.
     • The cashier selects the correct room.
   • Room bill by number:
     • The cashier uses numbers instead of letters.
     • The system displays open rooms matching the entered numbers, and the correct room is selected.

4. Complete the transaction:

   • Once the room is selected, the sale is closed, and the transaction is recorded under the customer’s room details.

5. Removing a purchase:

   • Select the desired receipt from the receipt archive in Restolution and make the necessary deletions.

View in Moder:

1. First purchase to a room bill:

   • The first purchase creates an invoice template in Moder for the selected customer’s booking.
   • Future purchases will automatically be added to the same invoice.

2. Removing items in Restolution:

   • If items are removed from a receipt in Restolution, the corresponding items are automatically removed from Moder.

Important notes:

• Room naming in Moder:
  • Room names in Moder must be numbers for Restolution to locate the correct room.
  • Example: If the room is named "Room 10" in Moder, Restolution will not find it. Rename it as "10" to ensure compatibility.

Check-in and check-out times affecting room bill allocation:

1. Example 1:

   • Booking 1: 1–2.2
   • Booking 2: 2–3.2
   • If Booking 1’s check-out time has not passed and Booking 2’s check-in time has not started, Restolution assigns the bill to the 1–2.2 booking.

2. Example 2:

   • If Booking 1’s check-out time has passed and Booking 2’s check-in time has started, Restolution assigns the bill to the 2–3.2 booking.

For further assistance, contact support@moder.fi.