TABLE OF CONTENTS
Booking confirmation
Booking confirmation is a built-in feature in Moder and is always active by default—you don’t need to create or enable it separately. It automatically pulls the necessary details from your product and booking information, ensuring consistency and accuracy. Since it is fully automated, the booking confirmation cannot be customized or modified manually.
Automatic Booking Confirmation from the Online Store
When a booking is made through the online store, a confirmation email is sent to the traveler automatically. For bookings entered manually in Moder, a confirmation email is not sent automatically, so it must be sent manually if needed.
Sending a booking confirmation is a simple way to keep the customer informed and ensure they have access to all relevant details and instructions regarding their stay.
This helps maintain smooth customer service and reduces the risk of misunderstandings during the booking process.
Booking confirmation manual sending
To send a booking confirmation manually from Moder, open the booking preview and navigate to "Messages" tab.
Confirmation for a Single Booking. If you want to send a confirmation for a single booking, click the Send icon under the section "Send confirmation message for current booking". The traveler will receive a confirmation email for that specific booking.
Confirmation for a Booking Collection. If the booking includes multiple rooms or activities, you can send a summary confirmation message for the entire booking group. Click the Send icon under "Send summary message".
Separate Confirmation for Each Traveler in a Booking Collection. If you used MultiBook to book multiple rooms in a group and entered different traveler details for each room, and want each traveler to receive their own confirmation, click the button "Send confirmation message to all linked bookings".
Sending Confirmations to a Different Email Address. If you want to send a confirmation to an email address different from the one in the booking, you can enter another address in the email field and click the Send icon. This will not change the traveler’s email on the booking. Useful for cases like sending a group summary to a group leader or a room confirmation to another person staying in the room.
Choosing the Message Language
By default, confirmation messages are sent in the language of the booking. However, you can select a different language from the dropdown menu if needed.
Sending a Door Code via SMS
If the product includes a PIN code, you can send it manually to the phone number in the booking. You can also change this number to send the code to a different recipient.
Note: Always use international format for phone numbers.
Moder will automatically add the +358 country code for Finnish numbers when needed.
Special cases in webshop bookings
If a customer makes a booking through the webshop and pays using Stripe, they automatically receive a booking confirmation via email immediately after completing the payment.
If Stripe is not used in the webshop, bookings will appear in Moder as unpaid booking requests. In such cases, the confirmation email must be sent manually after the payment has been confirmed and the booking approved.
GuestApp – The customer's digital booking service in Moder
GuestApp provides customers with a seamless way to view and manage their booking details, enhancing their overall experience and reducing the customer service workload for staff. It is an excellent tool for managing accommodations and communicating with customers.
Moder tip! Travelers receive a link to their GuestApp view in the booking confirmation.
GuestApp is a web page that provides customers with all their booking details in one place. It is not a separate app that needs to be downloaded; instead, customers receive a link with their booking confirmation, allowing them to easily access their booking anytime, anywhere.
GuestApp Link in the Messages Tab. You can retrieve the GuestApp link for a booking from the Messages tab in the Booking Preview. There, you’ll find buttons for different language versions of the GuestApp. This allows you to manually send the GuestApp link to the customer if needed, or preview their view yourself.
GuestApp is designed to enhance the customer experience by offering up-to-date booking information, the ability to complete an electronic registration card, and access to PIN codes if a lock integration is in use.
Key features of GuestApp
Easy access to booking details
Customers receive a unique GuestApp link automatically generated with their booking confirmation. Through GuestApp, they can view their booking details, including check-in and check-out times, room information, and additional services.Electronic registration card
Customers can complete their electronic registration card via GuestApp before arrival. Once completed, this information is directly visible in the booking on Moder, simplifying the check-in process.PIN codes for lock integrations
If a lock integration is in use, a PIN code generated for the booking will appear in GuestApp. This code is visible during the booking's check-in and check-out period, making check-in smooth and secure without the need for physical keys.Real-time updates
GuestApp operates in real-time, so any changes made to the booking in Moder are immediately reflected in GuestApp. For example, if you edit booking details, update the PIN code, or add special instructions, the customer sees the changes instantly.Booking terms and receipts
Customers can download booking terms, their booking confirmation, and payment receipts (if an advance payment has been made) directly from GuestApp.
How to manage images and information in GuestApp
The information displayed in GuestApp is directly pulled from the booking and the property data in Moder.
GuestApp cannot be edited separately; all changes must be made directly in Moder to the booking or property. For instance, room images are pulled from the first image uploaded to the property section in Moder.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article