TABLE OF CONTENTS
What are extra services?
Extra services are, as the name suggests, services or products you can sell alongside a booking. Additional services can be sold through the online store, added to bookings via the back office, or sold using the Moder POS system.
Managing Extra services
In this view, you can manage the extra services you want to offer travelers when booking accommodation. You can also add services to the webshop that are already included in the accommodation price - typically, these include services like breakfast or linens.
Extra services in the webshop
Extra services are displayed in the webshop after the traveler has selected their desired accommodation. Services included in the price are shown immediately when viewing the product and later as the booking progresses toward the payment.
Extra services available for an additional cost are displayed as the traveler progresses through completing their booking:
Extra services for accommodation
As mentioned earlier, breakfast is often a service or product that is included in the accommodation price. We’ll walk through this example here.
We’ll also look at how to set up services sold separately for an additional cost.
Including an extra service in the accommodation price
Click the "Create new" button in the top-right corner to add a new extra service.
Moder already includes predefined categories for certain extra services, but you can also select the "Other" category if your service does not fit into any predefined categories. This category is only visible to you and will not appear to your customers.
You can name the extra service as you wish and add translations in different languages. You can also provide a more detailed description of the extra service if desired.
Check the box for "Moder Booking Engine" to make the extra service available for travelers to purchase in your webshop. Also, check the box for products where the service is included in the accommodation price!
You can also add an image for your extra services. The image will be visible to travelers in your webshop - whether the service is included in the price or sold separately. A well-chosen image makes your webshop more appealing and increases the attractiveness of your extra services, which means more money in the bank. ?
Details about pricing extra services will be covered in the next section.
Included Extra Service
If you choose to include an additional service in the accommodation price, you can also define whether Moder should calculate the quantity of the service automatically:
- Per guest (e.g. bed linen)
- Per night (e.g. parking spot)
You can also select both, meaning the service will be calculated based on the number of nights and guests — for example, breakfast included in the price. The example image shows the settings for included breakfast.
You can also assign an included service to a specific accommodation day:
- Arrival day
- Stayover days
- Departure day
Extra service (at an Extra Charge)
This setup works exactly the same way as described above, except for the pricing method. In this case, you define a price for the additional service, set a maximum quantity, and choose the locations where you want this service to appear in the online store.
You can also specify whether the additional service is added to the arrival day or the departure day.
Examples
- Final cleaning is typically assigned to the departure day
- Early check-in is logically assigned to the arrival day
Pricing extra services
Pricing is very straightforward, as mentioned in the previous section. You can choose whether the extra service is included in the price of your product or if you want to sell it for an additional cost. You can also set the price of the extra service to zero for marketing purposes. Here are some examples!
Good to know about pricing
If an extra service is included in the price of the accommodation, it does not necessarily need to have a price assigned. The exception is for extra services with a different VAT rate, in which case a price must be set.
Example 1: Extra service included in the price
In this example, the extra service — breakfast — is included in the accommodation price. Out of the total nightly rate (€100), €12 is allocated to breakfast, and €88 to the accommodation itself. The product is assigned to stayover days and the departure day, which reflects the nature of breakfast.
Example 2: Additional Service – Final Cleaning (Not Included in the Room Price)
Paid extra service: In this example, the extra service, final cleaning, is not included in the accommodation price. However, the traveler can choose it as an optional add-on when booking through the online store.
Maximum Quantity: The service has a maximum quantity of 1, meaning the traveler can purchase only one unit of this service in the online store.
Assigned to Departure Day: The service is scheduled for the departure day, when the final cleaning will take place.
Note! If the minimum quantity is also set to 1, the webshop would require the traveler to select the extra service as a mandatory paid addition to the accommodation. Please note that this is not allowed. A mandatory extra service is only permitted if its price is set to €0.
Example 3: Extra service displayed but not bookable in the webshop
In this example, a sauna is advertised to travelers alongside the accommodation booking, but the sauna facility is not intended to be bookable via the webshop. The minimum and maximum quantities have been set to zero.
Detailed booking instructions for the sauna have been added to the description field of the extra service.
Example 4: Selling an Additional Service via Moder POS
If you want to sell your products through the Moder POS, add them as Extra Services to your product collection. Set up the product as usual by defining its name, category, image, descriptions, price, and VAT rate, and then check the box “Available in POS”.
A product can be available in both the online store and Moder POS.
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