MultiBook works on a shopping cart principle, which makes reservation management clear and intuitive:

1. Choose products for the cart

Start by selecting the rooms or product bundles you want to add to the shopping cart. This may include accommodation rooms, activities, or other products.

2. Add activities and additional services

Add the desired activities and additional services to the reservation, such as breakfasts, massages, or other extra services that make the reservation a complete package.

3. Enter the guest's details

Finally, add the guest's information and other necessary reservation details. You can edit and complete the reservation as needed before saving.

Start creating new reservations easily from the MultiBook button:

Accommodation booking with Multibook

Read more activity booking from creation, operation and management from another support article: Activity reservation

This article only deals with making accommodation reservations with Multibook.

Open MultiBook

The MultiBook tool is used by opening it from the main menu of Moder. MultiBook can be easily found in two different ways, and both options take you directly to the MultiBook view, where you can start creating and managing new reservations.

How to open MultiBook

From the side: Click "MultiBook" button on the left side of Moder. This opens the MultiBook view directly.

From the top right corner: Click "MultiBook" button in Moder's top right corner. This option also leads directly to the MultiBook view.

When MultiBook is opened, you can select the product packages you want, add activities and additional services, and enter the booker's details easily and quickly.

Search availability

When the MultiBook view is opened, start by searching for availability as follows:

1. Choose the reservation details

a. reservation start date,

b. duration and

c. required number of people.

2. Use MultiBook's filters if needed

a. location filtering

b. product filtering (you can also select multiple products at once)

c. free text field search for products

3. Availability check

The calendar below MultiBook updates according to your search criteria and shows room types that have availability for the selected date and number of people.

Thus, searching for availability and selecting products on MultiBook is easy and fast. Once availability is found, choose the room types or activities suitable for the reservation that you want to add to the cart.

Two ways to select accommodation products into the cart

In MultiBook, accommodation products can be added to the shopping cart in two different ways, which make reservation management smooth and flexible. You can either use MultiBook's automatic selections or customize the reservation manually by clicking on products directly from the calendar.

Do this

A) Use of the Autofill button (green star)

Press the Autofill button (green star), and MultiBook will automatically select the correct number of rooms for the group and move them to the cart. This option is a quick way to add the required accommodations with a single click.

B) Manual selection from the calendar

1. Select the dates from the calendar by clicking the desired times.

2. Select the number of people and units from the bottom bar.

3. Edit the price if necessary.

4. Add the selected products to the cart by clicking "Add to cart".

You can also skip the search and select the start and end dates directly from the reservation calendar by clicking, and add the products directly to the cart.

Should time-based activities also be added to the reservation?

Moder also supports time-based tourism products, such as activities, tickets, equipment rentals, and venue rentals.

If you want to add these to the reservation, go to the next section and see how adding them to the same reservation works.

If your company does not offer hourly travel products, you can jump straight to editing the shopping cart in the "Product editing in the shopping cart"-section.

Do this

Go to MultiBook's Activities-tab, where you can find all hourly products. After that, the process continues as it does for accommodation products.

A) Use of the Autofill button (green star)

Press the Autofill button (green star), and MultiBook selects the correct number of hourly-based products for the first available departure and moves them to the shopping cart.

B) Manual selection from the calendar

1. Select a day from the calendar by clicking the desired time.

2. Choose the number of people and units from the bottom bar.

3. Edit the price if necessary.

4. Add the selected products to the cart by clicking "Add to cart".

Once you have added the products to the cart in MultiBook, you can edit them flexibly according to your needs before finalizing the reservation. This step gives you the opportunity to fine-tune the reservation contents and ensure that all products and prices related to the reservation are correct.

Do this

Edit product quantity

You can easily increase or decrease the quantity of products, whether it's a room, villa, activity, ticket, space, or any other tourism product. This allows reservations to be quickly adjusted to the needs of a group or customer.

Change price

If you need to adjust the price, for example to reflect a discount, a special offer, or an agreed price, you can do so directly in the shopping cart. Price adjustments are flexible and easy, ensuring that the reservation is priced correctly.

Remove product

If any product is unnecessary, you can remove it directly from the shopping cart with a single click. This gives you full control over the reservation's contents and ensures that only the necessary products are included in the reservation.

Would you also like to add virtual products to the reservation?

You can also book virtual products through MultiBook by activating "Virtual Products"-slider button.

You can add virtual products to the MultiBook shopping cart in the same way as regular accommodation and activity products.

Choosing additional services for reservation

Adding additional services to a reservation in MultiBook provides the opportunity to offer customers complete experiences alongside accommodation or activities. Additional services can include, for example, breakfast, massage, equipment rental, or other products that complement the customer's booking. This is how you add and edit additional services to a reservation:

Switch to Extras tab

Go to the Extras tab at the top of MultiBook. This view shows all available add-on services that you can add to the reservation.

Select add-on services under the product

Select the add-on services you want directly from the dropdown menu under the product.

You can select additional services for each product individually, which gives you the ability to customize the services to meet each reservation's specific needs.

You can use the handy copy button (A), which copies the selected additional services to all corresponding products with a single click. This speeds up the process especially if the same additional services are to be offered to multiple products.

Edit quantity and price

You can adjust the quantity and price of additional services directly after selection. This flexibility helps ensure that the reservation meets the customer's wishes and budget.

Enter the customer's contact details

Adding the customer's contact information is an important part of finalizing a reservation in MultiBook. Well-filled contact details help keep the customer register up to date and ensure that communication related to the reservation proceeds smoothly. Filling in the contact details can be done easily on the Contacts tab of MultiBook, whether the customer is new or returning.

Do this

Go to Contact information-tab.

New customers

Fill in the customer's contact information manually by completing all required fields. The more completely you fill in the details, the better your customer register will serve you in the future.

Minimum information that should be filled in:

• Name

• Phone number

• Email

Returning customers

If the customer is returning, you can utilize "Search from contacts" function. By typing five characters of the customer's name, phone number, or email address, MultiBook searches the customer register for matching information and displays the search results, allowing you to easily select the customer's details.

How to use a discount code in MultiBook

1. Set the discount code before confirming the reservation

2. MultiBook allocates the discount code to the items in the shopping cart when the following conditions are met:

    Code validity: The discount code must be valid during the selected booking period.

    Applicability to products: The discount code must be valid for the items that are in the shopping cart, such as        rooms, activities or additional services.

3. When the discount code is added, the new price appears directly in the shopping cart.

    This way you see the discounted price immediately and can ensure that the code works correctly.

Select billing method

Before you click Checkout- button in MultiBook, it is important to choose an appropriate billing method for the reservation and ensure how you want to handle reservation prices and confirmations. MultiBook provides you with flexible options for billing and reservation handling, so you can select the most suitable option for the situation.

Create an invoice directly for the reservation?

MultiBook creates a single invoice for the reservation by default, which includes all reservation line items (rooms, activities, additional services). This invoice is easily accessible through the main reservation and can be sent to the customer either as a payment link or in PDF format. The sending must be done separately manually.

Do this

Click Create invoices -toggle active, which causes a single invoice to be generated for the whole reservation, containing all selected products.

Do you want separate invoices for each room or activity?

If you want to create separate invoices for each accommodation unit or activity, select "Split invoices". This option is useful, for example, in situations where a reservation includes multiple rooms or activities, and customers want to pay separately.

Do this

Click Create invoices -toggle active, which causes a single invoice to be generated for the entire reservation, including all selected products.

Select "Separate invoices", then MultiBook splits the reservation items onto separate invoices. This works well in situations where the reservation is shared among multiple customers.

Hide price from GuestApp and reservation confirmation?

You can choose to hide price information from GuestApp and the reservation confirmation. This is especially useful in quotation or group reservation situations where prices are to be kept hidden from the customer.

Hiding prices can also be useful, for example in provisional bookings where changes are still expected, or when the reservation has been made for the travel organizer and billing is not wanted to be done at this stage.

Should a reservation be turned into a booking request?

The reservation request is an unconfirmed reservation that appears in Moder with an orange highlight color. With a reservation request you can preliminarily book products, wait for confirmation or modifications before final confirmation. From the reservation request you can send the customer a reservation request confirmation that indicates the request has been received.

The reservation request is a preliminary reservation that is still unconfirmed. The reservation appears with an orange highlight color and can be confirmed later in the reservation edit view. From the reservation request you can send the customer a confirmation message indicating that the request has been received.

Note types

Additional information (visible to customer)

In the Additional requests field you can record the customer's special requests, such as allergy information, extra pillows, a later check-in time, or other information related to service requests. These notes are visible to the customer, for example in the GuestApp and in the booking confirmation.

Internal notes

Internal notes are for the company's internal use. They are not visible to the customer and may contain, for example, special room service requests, payment terms, or other notes intended for staff. These notes help keep internal communication clear and easily accessible.

Finalizing the reservation

Finalizing the reservation basically means pressing the Checkout button. This saves the reservation and moves it to be visible, e.g., in the reservation calendar and on the reservation list.

Checkout-After pressing the checkout button, you remain in the reservation creation view and can immediately continue adding new reservations to it as you wish - a text appears at the top of your cart saying "You are adding reservations to a group" and by clicking this link you can see the details of the above reservation more closely. 

If you want to make a completely new reservation with Multibook, press the top corner "Reset"-button and the reservation you just created disappears from the Multibook tool. However, the reservation you just created remains saved in your Moderi and you can view it, e.g., from the reservation calendar.