Paytrail - FAQ
Last updated: March 30, 2026
1. Where do I add the Paytrail merchant ID and merchant secret in Moder?
The merchant ID and merchant secret are added in the Settings --> Integrations --> Payment integrations. Please note that the Paytrail agreement must be signed before the credentials become active. Signing the agreement is done from within the Paytrail merchant panel.
2. How do I add more payment methods to my online store?
You can manage the payment methods visible in your online store through Paytrail's merchant panel (from the Payment Methods section).
If you want to start using Apple Pay, please contact Moder's support: support@moder.fi
Moder uses the New Paytrail, through which you can find the available payment methods here:
More detailed instructions for managing payment methods can also be found on Paytrail's website:
https://support.paytrail.com/hc/en-us/articles/4412471222289-Activating-payment-methods
3. How do I process a refund for a payment made through Paytrail?
If you want to issue a refund to a customer who has booked a room or another service from your online store by paying through Paytrail, the refund must be processed via Paytrail's merchant panel.
You will find more detailed instructions from this Paytrail article:
https://support.paytrail.com/hc/en-us/articles/39057196505873-Create-a-refund
Remember to also create a credit note in Moder after you have refunded the money to ensure your Moder reports stay correct.
4. How do I log into the new Paytrail merchant panel?
5. Where can I get Paytrail settlement reports?
You can find settlement reports inside the Paytrail merchant panel. If you wish, you can also request them to be emailed to you from the merchant panel.