Moder currently uses external sales channels (Booking.com, Expedia, Airbnb etc.) as an integration tool called Beds24 channel management.

If any external channel connected to Moder produces an error message—that something requires correction—the channel sends the error message first to Beds24, which then forwards it to the specific subaccount's email.

Some of these warning/error messages require Moder's customer support assistance, but very often the fix can be done yourself from the channel's extranet. Below are presented the most common Beds24 error messages, explaining their purpose and the most likely solution to the problem.

Please note that if the error does not get resolved with the advice mentioned below or if the error message you received is not explained in this article, you can always contact Moder's support. We will then continue resolving the issue with you (support@moder.fi).

How do I interpret error messages?

Error message title tells you right away which sales channel the message comes from.

The main content of the message is presented between the following two sentences:

= = = = ERROR MESSAGE STARTS = = = =

Read the text between these two sentences, which tells you the root cause of the problem.

= = = = ERROR MESSAGE ENDS = = = = =

The third key point in the error message is the link sent by Beds24 to their site, which explains the most common error messages for that channel and their solutions.

Booking.com: most common error messages

This section describes the most common error messages coming from Booking.com and their possible solutions.

You will find more common Booking.com error messages and their explanations this link behind.

error code="OCCUPANCY_NOT_VALID"

Example message:

= = = = ERROR MESSAGE STARTS = = = =

error code="OCCUPANCY_NOT_VALID"

details

hotel_ids 1111112 /hotel_ids

room_ids 111111115 /room_ids

/details

message Did not set price to 300 on date 2023-03-20 for Room

'Four-bedroom House' and Rate Category 'Standard' and

occupancy 8 because the room has a max occupancy of 7. /message

/error

= = = = ERROR MESSAGE ENDS = = = = =

Problem:

The room type, which Booking.com room ID 111111115, has a different maximum occupancy defined in Moder/Beds24 than in Booking.com's extranet. Moder/Beds24 sets the max occupancy to 8, Booking.com extranet has 7.

Solution:

Correct the max guest count to be correct Booking.com in the extranet. If the number of guests is incorrect in Moderi/Beds24, correct the guest count to be correct in Moderi and contact Moderi's customer support (support@moder.fi), so that we correct the guest count correctly also for the Beds24 account.

error code="ROOM_NOT_ACTIVE"

Example message:

= = = = ERROR MESSAGE STARTS = = = =

error code="ROOM_NOT_ACTIVE"

details

hotel_ids 1111111 /hotel_ids

room_ids 111111115 /room_ids

/details

message Room is not active. /message

/error

error code="ROOM_NOT_ACTIVE"

details

hotel_ids 1111111 /hotel_ids

room_ids 111111116 /room_ids

/details

message Room is not active. /message

/error

= = = = ERROR MESSAGE ENDS = = = = =

Problem:

Property types Booking.com with IDs 111111115 and 111111116 are not active on Booking.com. This means that they are currently not for sale through Booking.com.

Solution:

First, check in Booking.com’s extranet why those room types are not active. If necessary, contact Booking.com’s customer support.

warning code="WARN_PRICE_TOO_LOW_PERCENTAGE"

Example message:

= = = = WARNING MESSAGE STARTS = = = =

warning code="WARN_PRICE_TOO_LOW_PERCENTAGE"

details

hotel_ids 1111111 /hotel_ids

room_ids 11111118 /room_ids

/details

message Room Rate is less than 10% of the maximum Room Rate for Room 'Standard Double Room' and Rate Category 'Standard Rate' on 2023-01-01|1, 2023-01-20|1, 2023-01-21|1, 2023-01-22|1, 2023-01-23|1, 2023-01-24|1, 2023-01-25|1 /message

/warning

= = = = WARNING MESSAGE ENDS = = = = =

Problem:

Room "Standard Double Room" (Booking.com room ID 11111118) price for the period 1.1. and 20.1.-25.1.23. is less than 10% of the maximum price for that room. This can happen if, for example, a low promotional price is set for a quiet period, but conversely for the peak season the price is, say, 200% higher.

Solution:

Raise the price in Moder that is sent to Booking.com for the dates 1.1. and 20.1.-25.1.23, or check in Booking.com’s extranet if the settings can be changed so that the minimum price can be less than 10% of the room type’s maximum price without errors.

Airbnb: most common error messages

This section describes the most common error messages from Airbnb and their possible solutions.

You will find more common Airbnb error messages and their explanations this link behind.

Airbnb account is not connected

Example message:

= = = = ERROR MESSAGE STARTS = = = =

Airbnb account is not connected, please connect account

= = = = ERROR MESSAGE ENDS = = = = =

roomid=323232 - Pallas -cottage

propid=333322 - Tunturi Resort

ownerid=33322 - resort_tunturi

Problem:

The Tunturi Resort (property ID 333322) room Pallas -cottage (room ID 323232) Airbnb connection has been lost. It could have been, for example, a temporary outage between Beds24 and Airbnb.

Solution:

Send the error message to Moder's support (support@moder.fi), so we can check whether the Airbnb connection is working and fix it if necessary.

Pet fee can't bee transferred because pets haven't been allowed

Example message:

= = = = ERROR MESSAGE STARTS = = = =

allows_pets_as_host in booking settings should be enabled before setting PASS_THROUGH_PET_FEE.

= = = = ERROR MESSAGE ENDS = = = = =

roomid=33344 - Premium Iglu

propid=333322 - Tunturi Resort

ownerid=33322 - resort_tunturi

Problem:

For the property Tunturi Resort (property ID 333322) a pet fee has been added to the room type Premium Iglu (room ID 33344) on Airbnb (via Beds24), but pets are not allowed in this room type.

Solution:

If you want to allow pets in this room type, log in to your Airbnb account and change the settings for the room type so that pets are allowed. If you don't know how to do this, contact Airbnb customer support.

If pets are not allowed in this room type, contact Moder support (support@moder.fi) and ask us to remove the pet fee going to Airbnb for that room type.

Too many requests

Example message:

= = = = ERROR MESSAGE STARTS = = = =

Too many requests.

= = = = ERROR MESSAGE ENDS = = = = =

roomid=3335 - Iglu

propid=333322 - Tunturi Resort

ownerid=33322 - resort_tunturi

Problem:

There may have been a temporary connection interruption between Airbnb and Beds24, for example.

Solution:

If harassment occurs continuously, please contact Moder support (support@moder.fi), and we will contact Beds24 to investigate the matter. If it was a single instance of harassment, this does not require any action.

Expedia: most common error messages

This section explains the most common error messages from Expedia and their possible solutions. 

You will find more common Expedia error messages and their explanations this link behind it.

Sell Rates are expected for Agency or Flex rate plans

Example message:

= = = = ERROR MESSAGE STARTS = = = =

code="xxxx" Sell Rates are expected for Agency or Flex rate plans, when hotel level rate acquisition is Sell Rate. Hotel Id: 111111, Rate Plan Id: 111111100. Ref. = [1111xxxx111cccc1111] 

= = = = ERROR MESSAGE ENDS = = = = =

roomid=3335 - Iglu

propid=333322 - Tunturi Resort

ownerid=33322 - resort_tunturi

Problem:

The property's Tunturi Resot acquisition type (hankintatyyppi) is incorrect in the Beds24 account settings ("Sell" is the correct acquisition type for this accommodation).

Solution:

Forward the error message to Moder's support (support@moder.fi), and ask us to change the acquisition type to the correct Beds24 account.

Sell Rates are not expected for Merchant rate plan or Net Rate hotels

Example message:

= = = = ERROR MESSAGE STARTS = = = =

code="xxxx"  Sell Rates are not expected for Merchant rate plan or Net Rate hotels.  Hotel Id: 111111, Rate Plan Id: 111111100. Ref. = [1111xxxx111cccc1111] 

= = = = ERROR MESSAGE ENDS = = = = =

roomid=3335 - Iglu

propid=333322 - Tunturi Resort

ownerid=33322 - resort_tunturi

Problem:

The acquisition type (hankintatyyppi) for the Tunturi Resort property is incorrect in the Beds24 account settings ("Net" or "Set by Rate plan id" is the correct acquisition type for this accommodation, not "Sell").

Solution:

Forward the error message to Moder's support (support@moder.fi), and ask us to change the acquisition type to the correct Beds24 account.