From September 1, 2026, Moder’s phone support will be for urgent issues that prevent you from using Moder. This helps us make sure you get fast support when you need it most.

For other support questions we ask you to contact the familiar email address support@moder.fi.

Why is the change being made?

It’s not that we would offer less – but that in an urgent situation customers can reach us quickly. This frames the change as a service promise, not a weakening of support.

You will also find instructions, announcements and the latest publications Moder's Guide above.

When should you call phone support?

Call us when you need immediate help in an urgent situation, for example when:

• The use of Moder is completely blocked

• Reservations, payments or billing do not work at all

• A critical integration or sales channel is down

Urgent phone support serves Monday to Friday from 9:00 to 16:00. The familiar evening and weekend support remains as such, still serving only urgent situations.

When should you not call the support phone?

For example:

• You need instructions for using Moder

• You need help with settings or integrations

• You have a development suggestion or another general question

• The problem does not prevent the use of Moder or customer service right now

When the matter does not require an immediate solution, send us a message to the address support@moder.fi.

Questions about the change? Get in touch!

Moder's Support
All support requests: support@moder.fi
Mon–Fri 9–16

Guides and articles: Moder guide

Urgent support requests by phone
Mon–Fri 9–16: +358 50 375 0747
Evenings and weekends: +358 50 346 9441

Phone support is intended for situations where the use of Moder is completely blocked.