SMS messages

For Moder to start automatically sending door codes to customers via SMS, you need to enable Scheduled SMS sending in Moder. You can turn on the  feature by going to Customers → Scheduled messages section in Moder.

Additionally, the PIN code can also be sent manually from the booking preview's Messages tab:

If you have manually set a PIN code for the room (from Products ---> Units section), and you activate the lock integration – the PIN code generated by the lock system always replaces the PIN code manually set for the room and is displayed on the reservation.

In addition to the text message, the door code is visible in the GuestApp between the reservation's check-in and check-out times. The PIN code therefore remains hidden in the GuestApp until the reservation's check-in date and time arrive.

Rollock's door opening function

Rollock also has the ability to open the door with a remote opening button. The opening button is generated in the Guest app if the Rollock settings have selected "use lock serial numbers". If the option "use lock groups" is selected, the opening function cannot be used because it is always tied to a specific lock.

Even though you have an "open door" button, a PIN code is also generated for the reservation and is additionally visible in the customer's Guest App. Please write, for example, in the check‑in instructions of the location, how the customer opens the door.

Change of reservation duration in the same room

If the reservation duration is changed, the lock system will be updated with the changed duration and the PIN code will remain the same.

Transfer of reservation to another room

If the reservation is transferred to another room – the reservation is removed from the lock system, and the PIN code is also removed from the reservation.

NOTE - currently the reservation must be opened in Moder and saved again in the new room, which fetches a new PIN code for the reservation.

Changing check-in or check-out times

If you want to change the check-in or check-out times of an already created reservation, the reservation must first be opened -> save the desired change to the times -> save the reservation, causing the information to be updated in the lock.

Please note that door codes operate based on the check-in and check-out times, so if your guest arrives, for example, at 11:00, but your check-in time is 12:00, the door code will not work before 12:00 unless you adjust the check-in time according to the above instructions.