29.7.2026 notice: system-wide outage

A huge thank you for your patience. Here’s what happened:

On Wednesday, 29 July, Moder experienced a system-wide outage lasting approximately an hour.

The incident was caused by a performance update that resulted in a server disruption. The affected server has now been restored to production, and we are pleased to say that system performance has returned to normal.

To prevent similar incidents in the future, we are taking the following actions:

• Improvements have already been made to load-balancing automation

• Additional servers will be deployed next week to distribute the load more effectively during peak periods

• We will continue improving our testing processes

• We are exploring the possibility of sending service disruption notifications via SMS

We sincerely apologize for the inconvenience caused by the outage. We are reviewing the incident thoroughly and making the necessary changes to improve the reliability of our service.